Refund Policy

Stark — digital products

We want you to get real value out of everything you buy from Stark. Because our products are digital downloads (playbooks, guides, and automations) rather than physical goods, this policy is written for digital delivery — there's no item to ship back, so please read the terms below carefully before purchasing.

Refund window

You may request a refund within 7 days of purchase, provided the product files have not yet been downloaded or accessed. Once a file has been downloaded, we're unable to verify that it hasn't been used, copied, or redistributed, so refund requests after download are handled only under "Access issues and defects" below.

How to request a refund

To request a refund, email us at office@starkhub.work with your order number and the reason for your request. We'll review your request and let you know whether it's approved, usually within a few business days.

Access issues and defects

If you're unable to download your files, receive a corrupted or incomplete file, or the product doesn't match its description, contact us immediately at office@starkhub.work. We'll investigate and either fix the issue, send a corrected file, or issue a full refund — regardless of whether the 7-day window has passed.

Non-refundable situations

Refunds are not available once a product has been downloaded or accessed, except where the item is defective or not as described (see above). We also do not offer refunds for change-of-mind requests after access, or for products purchased on sale or with a discount code, unless required by law.

EU and UK customers — right of withdrawal

If you are located in the European Union or United Kingdom, consumer law normally gives you a 14-day right to withdraw from a purchase of digital content without giving a reason. However, this right ends once download or streaming of the content begins, provided you have given your prior express consent to immediate delivery and acknowledged that you lose your right of withdrawal by doing so. By completing your purchase and accessing your download, you agree to this waiver.

Refunds

Once a refund is approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund to your account. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at office@starkhub.work.